Management system skills: practical know-how for running your business
These Learn pages cover the everyday skills that keep any business running well, whatever you do and whether or not you ever go for ISO 9001. Each one is free, with a printable you can use straight away.
The Learn pages
- How to write a standard operating procedureThe eight-step method for writing SOPs your staff will actually want to use.
- How to do a root cause analysisFind the real cause of a problem and fix it, so the same mistake does not happen again.
- Corrective action vs preventive actionThe difference, with examples, and how to carry out each one.
- How to train staff to do the job competently, even when you’re not thereSeven steps from first lesson to sign-off on the real job, and how to make it stick.
- How to onboard a new starter so they’re earning their keep sooner without you standing over themA simple five-stage onboarding process, from before day one to the end of the trial period.
- How to create a risk registerSix steps to list what could go wrong, score it and act on it, with a worked example.
- Business continuity plan: what it is, an example and how to write oneKeep trading when something serious stops your business, in seven steps.
- How to write an incident reportSeven steps and a written example, so every report sticks to the facts and fixes the cause.
- AI usage policyWhat to include, how to write one in six steps, with two examples.
- Employee handbook: what to include, an example and how to write yoursOne set of rules your staff can find, signed for.